1. Introduction
The MindLight is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at themindlight.com, book a session, enroll in training, opt into our communications, or otherwise interact with our services.
By using our services, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
Account and Profile Information:
Full name
Email address
Phone number (mobile and/or landline)
Mailing address
Date of birth (if provided)
Professional credentials (for practitioner training applicants)
Session and Service Information:
Session notes and healing goals (provided during consultations)
Course enrollment details
Training program applications
Event registration information
Testimonials and feedback (if you choose to provide them)
Payment Information:
Credit/debit card information (processed through secure third-party payment processors)
Billing address
Transaction history
Communications:
Messages, emails, or texts you send to us
Survey responses
Customer support inquiries
Consent records for SMS and email communications
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
Device and Usage Information:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Referring website
Date and time of visit
Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to enhance your experience, analyze website usage, and deliver personalized content.
You can control cookie preferences through your browser settings.
2.3 Information from Third Parties
We may receive information about you from:
Payment processors (transaction confirmations).
Scheduling platforms (booking confirmations).
Social media platforms (if you interact with us on social media).
Marketing partners (if you signed up through a partner event).
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
(I)Schedule and conduct healing sessions.
(II)Provide practitioner training and courses.
(III)Process enrollments and registrations.
(IV)Deliver digital content and resources.
(V)Facilitate event participation.
(VI)Provide customer support.
3.2 Communications
(I)Send appointment confirmations and reminders via email and SMS.
(II)Deliver course materials and training updates.
(III)Send newsletters with exclusive content and emotional training tools.
(IV)Provide session follow-ups and check-ins.
(V)Respond to your inquiries.
(VI)Send service updates and administrative notices.
3.3 SMS/Text Messaging
With your explicit consent, we send SMS messages for:
(I)Appointment reminders and confirmations.
(II)Booking confirmations and rescheduling notifications.
(III)Session preparation information.
(IV)Course enrollment updates.
(V)Event notifications.
(VI)Time-sensitive service announcements.
(VII)Marketing messages (only if you've opted in).
Message Frequency: Varies based on your service engagement (see Terms and Conditions for details)
Opt-Out: Reply STOP to any message to unsubscribe.
3.4 Payment Processing
(I)Process transactions securely.
(II)Prevent fraud.
(III)Issue refunds per our satisfaction guarantee.
(IV)Maintain payment records for accounting purposes.
3.5 Service Improvement
(I)Analyze usage patterns and trends.
(II)Improve our website and services.
(III)Develop new offerings.
(IV)Conduct research and analysis.
(V)Gather testimonials and success stories (with your permission).
3.6 Marketing and Promotional Activities
(I)Send promotional emails about new courses, events, and services (with your consent).
(II)Deliver personalized content and recommendations.
(III)Conduct surveys and gather feedback.
(IV)Track marketing campaign effectiveness.
3.7 Legal and Security
(I)Comply with legal obligations.
(II)Protect against fraud and abuse.
(III)Enforce our Terms and Conditions.
(IV)Resolve disputes.
(V)Protect our rights and property.
4. SMS/Text Messaging Privacy Practices
4.1 Consent and Opt-In
(I)We only send SMS messages to phone numbers that have explicitly opted in.
(II)Consent is obtained through website forms, booking confirmations, or by texting a keyword to our number.
(III)Your consent is documented and stored securely.
4.2 SMS Data We Collect
Mobile phone number
Opt-in date and time
Opt-in source (website form, keyword, etc.)
Message delivery status
Opt-out requests
4.3 How SMS Data Is Used
(I)Your phone number is used ONLY to send messages you've consented to receive.
(II)We do NOT sell, rent, or share your phone number with third parties for their marketing purposes.
(III)Your number may be shared with our SMS service provider solely for message delivery.
4.4 SMS Security
(I)Phone numbers are stored securely with encryption.
(II)Access is limited to authorized personnel only.
(III)We comply with TCPA (Telephone Consumer Protection Act) regulations.
(IV)We honor opt-out requests immediately.
4.5 Opt-Out Rights
You can opt out of SMS communications at any time by:
(I)Replying STOP to any text message.
(II)Emailing [email protected]
(III)Contacting customer support.
After opting out, you'll receive one confirmation message, then no further texts.
4.6 A2P 10DLC Compliance
Our SMS practices fully comply with Application-to-Person (A2P) 10 Digit Long Code regulations, including:
(I)Proper business registration with mobile carriers.
(II)Transparent message content and frequency disclosures.
(III)Clear opt-in and opt-out mechanisms.
(IV)Prohibition of SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco).
(V)Adherence to carrier-specific guidelines.
5. Email Communications Privacy
5.1 Types of Emails We Send
Transactional Emails (cannot be unsubscribed):
Booking confirmations
Session reminders
Payment receipts
Account notifications
Service-related updates
Marketing Emails (can be unsubscribed):
MindLight newsletter
Course and training announcements
Event invitations
Promotional offers
Educational content
5.2 Email Data We Collect
Email address
Name
Subscription preferences
Open and click rates (for marketing emails)
Unsubscribe requests
5.3 Email Opt-Out
You can unsubscribe from marketing emails by:
Clicking "unsubscribe" in any email footer.
Emailing [email protected].
Updating preferences in your account settings.
5.4 Email Security
Email addresses are stored securely.
We use reputable email service providers with strong security measures.
We comply with CAN-SPAM Act requirements.
6. How We Share Your Information
6.1 We Do NOT Sell Your Information
MindLight does NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
6.2 Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including:
Payment processors (Stripe, PayPal, etc.) for transaction processing.
Email service providers (for newsletter delivery).
SMS service providers (for text message delivery).
Scheduling platforms (for appointment management).
Website hosting providers
Analytics providers (Google Analytics, etc.)
Customer relationship management (CRM) platforms
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
6.3 Practitioners
If you book a session, we share relevant information (name, contact details, session notes) with your assigned practitioner to facilitate service delivery.
6.4 Business Transfers
If MindLight is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified of any such change.
6.5 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to:
Comply with legal processes
Protect our rights and property
Prevent fraud or illegal activity
Protect the safety of our users and the public
6.6 With Your Consent
We may share your information with third parties when you've given us explicit consent to do so (e.g., testimonials, referrals).
7. Data Security
7.1 Security Measures
We implement industry-standard security measures to protect your personal information:
Encryption: Sensitive data (payment info, passwords) is encrypted in transit and at rest.
Access Controls: Limited access to personal data on a need-to-know basis.
Secure Servers: Data stored on secure, password-protected servers.
Regular Security Audits: Ongoing monitoring and testing.
Staff Training: Team members trained on privacy and security protocols.
7.2 No Absolute Security
While we take reasonable measures to protect your data, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
7.3 Your Responsibility
Keep your account credentials confidential
Use strong passwords
Log out after using shared devices
Report suspicious activity immediately to [email protected]
8. Health and Sensitive Information
8.1 Nature of Services
MindLight provides trauma resolution and emotional training services. During sessions, you may share sensitive personal information including:
Mental and emotional health history
Traumatic experiences
Personal challenges and goals
8.2 Confidentiality
Session content is treated as confidential.
Information shared in sessions is used solely to provide services to you.
Practitioners adhere to strict confidentiality standards.
We do not share session details with third parties without your consent.
8.3 HIPAA Disclaimer
MindLight is not a covered entity under HIPAA (Health Insurance Portability and Accountability Act) as we do not provide medical or mental health treatment, nor do we bill insurance. However, we treat your sensitive information with the utmost care and respect.
8.4 Not Medical Records
Session notes and information are not medical records and are not subject to HIPAA regulations. They are maintained according to this Privacy Policy.
9. Your Privacy Rights
9.1 Access and Correction
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Update your contact details and preferences.
How to Exercise: Email [email protected] with your request.
9.2 Deletion
You may request deletion of your personal information, subject to certain exceptions (e.g., legal requirements, pending transactions).
How to Exercise: Email [email protected]. We will process your request within 30 days.
9.3 Opt-Out of Communications
SMS: Reply STOP to any text message
Email: Click "unsubscribe" in any marketing email
Both: Email [email protected]
9.4 Do Not Track
Our website does not currently respond to "Do Not Track" browser signals, but you can manage cookies through your browser settings.
9.5 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected.
Right to know if personal information is sold or disclosed.
Right to opt-out of sale (we do not sell your information).
Right to deletion.
Right to non-discrimination for exercising your rights.
To exercise CCPA rights: Email [email protected] with "CCPA Request" in the subject line.
9.6 European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:
Right to access your data
Right to rectification (correction)
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
To exercise GDPR rights: Email [email protected] with "GDPR Request" in the subject line.
10. Cookies and Tracking Technologies
10.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website.
10.2 Types of Cookies We Use
Essential Cookies: Necessary for website functionality (e.g., session management, security)
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing Cookies: Track your browsing to deliver personalized ads and measure campaign effectiveness
Preference Cookies: Remember your settings and preferences
10.3 Managing Cookies
You can control cookies through your browser settings:
Block all cookies
Accept only certain cookies
Delete existing cookies
Note: Disabling cookies may affect website functionality.
10.4 Third-Party Tracking
We use third-party analytics (Google Analytics, Facebook Pixel) to understand user behavior. These services may collect data about your online activities across different websites.
11. Data Retention
11.1 How Long We Keep Your Data
Account Information: Retained while your account is active and for 2 years after inactivity.
Session Notes: Retained for 7 years for service quality and legal purposes.
Payment Records: Retained for 7 years for accounting and tax purposes.
Marketing Consents: Retained until you opt-out.
Cookies: Vary by type (session cookies deleted when you close browser; persistent cookies have set expiration dates).
11.2 Deletion Requests
You may request deletion of your data at any time. We will delete your information within 30 days, except where retention is required by law.
12. Children's Privacy
MindLight services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will promptly delete such information.
13. International Users
MindLight is based in the United States. If you access our services from outside the U.S., please note that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from your country.
By using our services, you consent to the transfer of your information to the United States.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes:
Updated policy will be posted at themindlight.com/privacy.
"Last Updated" date will be revised.
For material changes, we may notify you via email or SMS.
Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The MindLight
Email: [email protected]
Website: themindlight.com
For Privacy Inquiries:
Email: [email protected]
Subject Line: "Privacy Request"
For SMS/Text Messaging Support:
Reply HELP to any message or email [email protected]
For Data Access, Correction, or Deletion Requests:
Email: [email protected]
Subject Line: "Data Request"
Mailing Address: 2910 Wickersham Ln Austin, TX 78741
17. Consent and Acknowledgment
By using MindLight services, providing your contact information, booking a session, enrolling in training, or opting into communications, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein.