Terms & Conditions

1. Services Provided

MindLight provides emotional training and trauma resolution services including:

(I). One-on-one healing sessions with certified practitioners.

(II)Practitioner certification training programs.

(III)Self-study courses and digital content.

(IV)Community events and workshops.

(V)Free educational resources and audio training.

(VI)Email and SMS communications related to your service requests.

Our services are designed to help clients resolve trauma, cultivate positive emotions, and create transformational change through evidence-based emotional training techniques.

2. SMS/Text Messaging Terms and Consent

2.1 Opt-In and Consent

By providing your mobile phone number to MindLight and opting into SMS

communications, you expressly consent to receive text messages from

MindLight at the phone number you provided. These messages may include:

(I)Appointment confirmations and reminders.

(II)Session follow-ups and check-ins.

(III)Course enrollment confirmations.

(IV)Event notifications and updates.

(V)Educational content and tips.

(VI)Promotional offers and announcements (if you've opted in).

(VII)Administrative messages related to your account.

Your consent is not a condition of purchase. You may still use our services without opting into SMS communications.

2.2 Message Frequency

Message frequency varies depending on your engagement with our services. You may receive:

(I)Appointment-related messages: Up to 3 messages per scheduled session.

(II)Course-related messages: Up to 2 messages per week during active enrollment.

(III)Marketing messages: Up to 4 messages per month (if opted in).

(IV)Event notifications: As events are scheduled.

2.3 Opt-Out Instructions

You may opt-out of SMS communications at any time by:

(I)Replying STOP to any text message from MindLight.

(II)Contacting us at [email protected].

(III)Updating your preferences in your account settings.

After opting out, you will receive one final confirmation message, and then no further messages will be sent unless you re-opt-in.

2.4 Help and Support

For SMS support, reply HELP to any message or contact us at [email protected].

2.5 Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. MindLight is not responsible for any charges incurred from your mobile carrier.

2.6 Supported Carriers

Our SMS service is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and other participating carriers. Service availability may vary by carrier.

3. Compliance with A2P 10DLC Regulations

MindLight fully complies with the Application-to-Person (A2P) 10 Digit Long Code (10DLC) regulations established by mobile carriers and regulatory authorities. Our SMS messaging practices adhere to:

(I)TCPA (Telephone Consumer Protection Act) requirements.

(II)CTIA Messaging Principles and Best Practices.

(III)Carrier-specific A2P 10DLC guidelines.

(IV)CAN-SPAM Act for commercial messaging.

We ensure that:

(I)All SMS communications require explicit opt-in consent.

(II)Message content is relevant to your service requests.

(III)Opt-out mechanisms are clearly provided and honored immediately.

(IV)Messaging frequency is transparent and controlled.

(V)No messages are sent using auto-dialers without prior express written consent.

4. Email Communications

4.1 Newsletter and Marketing Emails

By subscribing to our email list or providing your email address, you consent to receive:

(I)The MindLight newsletter with practitioner trainings and emotional tools.

(II)Free access to exclusive content and resources.

(III)Course and training announcements.

(IV)Event invitations.

(V)Service updates and improvements.

4.2 Transactional Emails

(I)You will receive transactional emails related to your services including:

(II)Booking confirmations.

(III)Session reminders.

(IV)Course access and enrollment details.

(V)Payment receipts.

(VI)Account notifications.

These transactional emails cannot be opted out of as they are essential to service delivery.

4.3 Email Opt-Out

You may unsubscribe from marketing emails at any time by:

(I)Clicking the "unsubscribe" link in any email.

(II)Contacting [email protected].

(III)Updating your email preferences.

5. Privacy and Data Protection

5.1 Information We Collect

(I)We collect personal information that you voluntarily provide when you:

(II)Book a session or enroll in training.

(III)Sign up for our newsletter or free resources.

(IV)Opt into SMS communications.

(V)Contact us with inquiries.

This may include your name, email address, phone number, payment information, and any other details you provide in forms or during sessions.

5.2 How We Use Your Information

Your information is used solely to:

(I)Deliver the services you've requested.

(II)Send appointment reminders and confirmations.

(III)Provide customer support.

(IV)Send communications you've opted into.

(V)Process payments.

(VI)Improve our services.

(VII)Comply with legal obligations.

5.3 Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only with:

(I)Service providers necessary for service delivery (payment processors, scheduling platforms, email/SMS service providers).

(II)Legal authorities if required by law.

5.4 Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5.5 Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting [email protected].

6. Session Booking and Cancellation Policy

6.1 Booking

Sessions can be booked through our online booking system at themindlight.com/book-a-session. You will receive confirmation via email and/or SMS (if opted in).

6.2 Cancellation and Rescheduling

(I)Cancellations must be made at least 24 hours before your scheduled session.

(II)Cancellations within 24 hours may be subject to a cancellation fee.

(III)To cancel or reschedule, use the link in your confirmation email/SMS or contact [email protected]

6.3 No-Show Policy

Failure to attend a scheduled session without prior cancellation may result in forfeiture of your session fee.

7. Satisfaction Guarantee

We guarantee that you will experience a positive and permanent shift in just one session. If you are not satisfied with your experience, contact us within 48 hours of your session at [email protected] and we will issue a refund.

8. Practitioner Levels and Services

MindLight offers practitioners at three levels:

(I)Student: 1 year of training, completing mentorship.

(II)Professional: 2+ years of training and experience.

(III)Expert: 7+ years of training and experience.

All practitioners are trained in trauma resolution, human potential development, and relationship dynamics through the MindLight Institute curriculum.

9. Health and Wellness Disclaimer

9.1 Not Medical Advice

MindLight services are not a substitute for medical or mental health treatment. Our emotional training and trauma resolution techniques are complementary practices designed to support emotional well-being.

9.2 Practitioner Role

MindLight practitioners are emotional training specialists, not licensed therapists, psychologists, or medical professionals unless otherwise specified. If you are experiencing a mental health crisis, please contact a licensed mental health provider or call 988 (Suicide & Crisis Lifeline).

9.3 Personal Responsibility

You are responsible for your own well-being and decisions. MindLight practitioners provide guidance and support, but you make the final decisions about your healing journey.

10. Payment Terms

10.1 Fees

Session fees vary based on practitioner level and service type. All fees are displayed at the time of booking.

10.2 Payment Methods

We accept major credit cards and other payment methods as indicated during checkout.

10.3 Refund Policy

Refunds are governed by our satisfaction guarantee (Section 7). Course and training enrollments may have separate refund policies outlined at the time of purchase.

11. Intellectual Property

All content on themindlight.com, including but not limited to text, graphics, logos, audio recordings, courses, and materials, is the intellectual property of MindLight and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Limitation of Liability

To the fullest extent permitted by law, MindLight, its founders, practitioners, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on our website at themindlight.com/terms, and your continued use of our services signifies your acceptance of any such changes. For material changes affecting SMS communications, we will notify you via text message or email.

14. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, our privacy practices, or SMS communications, please contact us:

MindLight
Email: [email protected]
Website: themindlight.com

For SMS Support:
Reply HELP to any message or email [email protected]

For Customer Service:
Email: [email protected]

MindLight Address: 2910 Wickersham Ln Austin, TX 78741

16. Acknowledgment

By using MindLight services, booking a session, enrolling in training, opting into communications, or providing your contact information, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.